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Taiwan |
National Identification Number |
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Brazil |
CPF (Cadastro de Pessoa Física) |
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India |
KYC Information |
Shipping Policy
About Shipping
1. All orders are processed within 2 to 3 business days (excluding weekends and public holidays) after your payment. A shipping notification will be sent to your email when your order has shipped.
Individual tax numbers are required for shipments from some countries:
*Please note that we are unable to cancel shipped orders. We cannot retrieve the parcel once we have forwarded it to the courier company.
2. Please ensure all the shipping information you provide us is correct. We are not responsible for any package damage, loss, or delay caused by incorrect shipping information customers provide or caused by the shipping carrier during the transportation.
3. Revopoint 3D will ship your parcel from our local warehouse if you live in these countries:
United Kingdom, and EU countries (will ship from the German warehouse).
Australian orders will ship from our local Amazon warehouse, local warehouse, or China, depending on product availability.
Canadian orders will ship from our local Amazon warehouse or China, depending on product availability.
Otherwise, most packages will be shipped from China.
*Some packages will be sent via Hong Kong
Hong Kong Company: Revopoint International Limited
Hong Kong Address: 6/F, Manulife Place, 348 Kwun Tong Road, KL, HONG KONG
4. After receiving the logistics tracking number, if you haven't received the package within the expected delivery timeframe, please contact customer service for assistance within 60 calendar days. Requests made after this period will not be accepted.
5. Please refer to the following table in regard to delivery times and fees for the following countries/regions. Please note: This table is for reference only, and you may experience delays depending on other factors not taken into account.
| Region | Shipping Time | Shipping Fee |
| Canada, Europe, United Kindom, Australia | 2~6 days for 3D scanners | Free for 3D scanners. The cost of shipping accessories depends on the size and weight. |
| Macao SAR, Hong Kong SAR | 2~6 days for 3D scanners | $9.90 USD for 3D scanners. The cost of shipping accessories depends on the size and weight. |
| Other Countries | 5~10 days for 3D scanners | From $25 - $250 USD for 3D scanners, depending on distance, size, and weight. The cost of shipping accessories depends on the size and weight |
6. VAT and import duty are included in the product price for the following countries: UK, EU countries, Canada, Australia, Hong Kong SAR, Macao SAR, Korea, Singapore, Switzerland, Thailand, Malaysia, Vietnam, UAE, Philippines, Oman, Puerto Rico. *Please note that other countries do not include tax by default.
1. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in shipping your order, we will contact you via email.
2. In case of any address changes, please get in touch with the local carrier first. If your local logistics agency refuses your request, please send messages to customer@revopoint3d.com.
Process of Address Change: (Customer) Sending new address to customer@revopoint3d.com→ (Revopoint) Providing Payment Link for address change → (Customer) Pay & providing order number → (Revopoint) Contacting logistics agency to change address.
1) The address you change must be in the same country as the one you provided when placing your order, as our logistics agencies do not support cross-border address changes.
2) Address Change Fee: The fee for changing an address typically ranges from US$15 to US$50.
3. Some accessories, such as scanning sprays or power banks, may not be eligible for delivery to certain areas. You can confirm on the checkout page.
If you have any further questions, feel free to contact our support team: customer@revopoint3d.com.