Payment Policy


A Note Before You Shop

Our global store supports multiple currencies. Product prices are displayed in USD, EUR, GBP, AUD, and CAD. At checkout, the currency will be automatically matched based on your shipping address:

Customers in the United States and Japan, please use the dedicated stores below:

To ensure your order is processed successfully, please select the store that corresponds to your actual shipping address. If you place an order through the wrong regional store, you may receive a "delivery unavailable for this region" error during checkout. If you are unsure which store to use, please contact our customer support team and we'll be glad to help.

 

Credit Cards or Debit Cards


Troubleshooting payment error

If your payment was unsuccessful, please follow the steps below to resolve the issue:

  1. Verify Your Card Details: Ensure your card number, expiry date, and billing address are entered correctly. Do not include spaces or dashes between numbers, and confirm that the selected card type (Visa, Mastercard, etc.) matches your physical card.
  2. Check Your Account Status: Confirm that your account has sufficient funds or available credit. New or replacement cards must be activated with your card issuer before use. If paying with a debit card, please ensure you have not exceeded your daily spending limit.
  3. Complete Bank Authentication (3D Secure): Depending on your card issuer's security policy, some transactions — particularly those made from the United Kingdom and Europe — may require additional identity verification. Not all customers will encounter this step. If a verification window appears, please complete the confirmation via SMS code or your banking app, and do not close the page. The transaction will proceed automatically once verification is complete. If you do not receive a verification code, please check your mobile signal or contact your card issuer to confirm your preferred verification method.
  4. Enable International Payment Authorization: All transactions on our website are processed in British Pounds (GBP). Some card issuers restrict cross-border or foreign currency transactions by default. If your payment continues to fail, please contact your card issuer to confirm that international payments are enabled on your account. We also recommend trying a credit card instead of a debit card, as credit cards generally have a higher success rate for international transactions.
  5. Try an Alternative Payment Method: If the above steps do not resolve the issue, please consider the following alternatives:
    • Shop Pay / PayPal — Select either option at checkout; no need to re-enter your card details
    • Bank Transfer — Please contact our customer support team in advance to arrange this payment method

If you are still unable to complete your payment after following the steps above, please contact our customer support team. To help us assist you as efficiently as possible, please include a full screenshot of your browser showing the payment error message when reaching out.

 

Account Verification

To ensure a smooth transaction and prevent any delays in your order, ensure that the billing address for your order and credit card account match. If you have recently moved to a new address or are unsure of your billing address, please contact your credit card issuer to confirm.


Security Codes

If you are unsure where to locate your credit card’s security code, it is a unique three- or four-digit number located on either the front or the back of your credit card.


Credit Cards Accepted

Currently, we accept:

  • JCB
  • Mastercard
  • Visa
  • PayPal
  • UnionPay
  • Shop Pay
  • Google Pay
  • Apple Pay
  • American Express
  • Klarna
  • Discover
  • Maestro
  • Diner's Club

If you cannot use the above payment methods, we offer a convenient bank transfer option. Here's how to complete your payment:

Bank Transfer Instructions

1. Select Payment Method: During checkout, choose the "Bank Deposit" payment option.

2. Complete Your Order: Click "Complete Order." You will then be redirected to a thank you page.

3. Bank Account Information: On the thank you page, you will find our bank account details for the transfer:

  • Account Name: Revopoint International Limited
  • Account No: 1048097037 (USD)
  • Swift Code: CITIHKHXXXX
  • Bank Name: Citibank N.A., Hong Kong Branch
  • Bank Address: 3 Garden Road, Central, Hong Kong
  • Beneficiary Address: 6/F, Manulife Place,348 Kwun Tong Road, KL, HONG KONG

Important Notes

1. After payment, please send your Order ID and a Screenshot of the Transfer as proof of payment to customer@revopoint3d.com

2. Your order will be shipped only after the funds have cleared in our account.

Cross-Border Transaction Fee Notice

As your order is processed through an international payment channel, your bank or card issuer may classify the transaction as a cross-border purchase and apply additional foreign transaction or currency conversion fees. These fees are determined and collected solely by your bank or card issuer and are not charged by us in any way. We have no control over and are not responsible for any such fees. If you have questions, we recommend contacting your bank before completing your purchase.